FAQ

Frequently Asked

Is the SOLUS+ heater available in my country?
Yes, we deliver worldwide – no matter where you may be – and offer free shipping.
Does the product come with the correct plug type and will it work in my country?
Yes, the product will be delivered with the correct plug type and adapted for the voltage based on the delivery address.
What is the difference between and M1 & M2 heater?
M1
Heating area: 10m² (107sqft)
Rated Input: 450W
Weight: 4.5kg
Rated Voltage: 220/110V 50/60Hz
Dimensions: 750 x 321 x 10 mm (W x H x D)
Feet: compatible
M2
Heating area: 20m² (215sqft)
Rated Input: 800W
Weight: 10kg
Rated Voltage: 220/110V 50/60Hz
Dimensions: 1050 x 445 x 10 mm (W x H x D)
Feet: not compatible
What is the Wattage of my heater?
The M1 heater is 450W while the M2 heater is 800W.
Which heater do I need?
That depends entirely on the size of the room you wish to heat. We recommend and M2 heater for 10-20m² and the M1 heater for rooms under 10m².
What is infrared heating? Is it safe?
SOLUS+ works through far infrared radiant heat. Rather than heating the air, far infrared radiant heats you and the object in your room directly. Its best compared to the warmth of the sun, which warms you regardless of the temperature of the air around you. The opposite to Radiant heat is convection heat. Convection heaters heat air, which retains heat poorly and disappears on draughts. Far infrared heating is completely safe and has been used by people in their homes for decades.
What safety standards do SOLUS+ adhere to?
SOLUS meets the highest European safety standards and is certified by TUV Nord to the EN 60335-2-30 and EN 60335-1 standards. Moreover, all SOLUS+ models have an IP44 rating allowing them to be used safely in bathrooms and kitchens, where resistance to water splashes and moisture is needed. SOLUS+ also complies with the more recent EU Lot 20 Legislation around heating efficiency.
Are there any maintenance/servicing costs associated with SOLUS+?
There are no maintenance or servicing costs associated with SOLUS+.
Where do I download the SOLUS+ app?
The SOLUS+ app is available to download from the App Store and the Google Playstore. You can find the link on our app page!
How do I pair my room sensor to the SOLUS+ heater?
The room sensor can be easily paired with the SOLUS+ heater via the app. Simply follow the setup instructions in the app.
Can I control my heating when I am not on my home Wifi?
Yes, the SOLUS+ app allows you to control the heater remotely using 4G.
Do I need Wifi to use the SOLUS+ heater?
You will need WiFi to connect the heaters and temperature sensors to your app.
Can I use Alexa or Google Home to control my heaters?
Not yet, but we expect to release a software update in August 2020 which will allow users to control their home heating via Alexa or Google Home.
How do I use the SOLUS+ app?
The SOLUS+ app is easy and intuitive to use. In app instructions will guide you through the set up process. Alternatively you can find more information in the instruction manual here:
I have a problem with my app, can somebody help me?
Yes! Simple click report bug in app or send us an email on help@koleda.co and our technical team will assist you shortly.
What kind of warranty does my heater come with?
The SOLUS+ heater comes with a 2 year manufacturer warranty. Within the warranty period, repair or replacement due to defects in material and workmanship is completely free of charge; the costs are covered by the manufacturer on presentation of your invoice or delivery slip. However, you can get an additional 2 years of warranty, for a total of 4 years of coverage, if you choose the SOLUS+ Extended Warranty option at checkout.
What voids my warranty?
A warranty is void if you install or use the heater incorrectly as outlined in the instructional manual. The warranty is also void if you tamper with the product in any way.
What IP rating do I need for my bathroom?
The SOLUS+ IP44 rating allows you to install your heater safely in bathrooms. We advise that you install your radiator outside of the splash zone.
Where is the best place to install my SOLUS+ heater?
We recommend installing the SOLUS+ heater on a wall facing away from a window. Always ensure that there is plenty of space for the infrared to travel through the room.
How close can I install the heater to furniture?
It is always best to ensure that your SOLUS+ is not touching any furniture and that it is not installed on wallpaper.
How long is the power cable?
The power cable is 1.8 meters long.
Do I need a professional installer to fit SOLUS+ heaters?
No, the SOLUS+ heater can be mounted to your wall in a matter of minutes.
I’ve misplaced my mounting template and/or the mounting screws?
If you have misplaced the template and/or the mounting screws please get in touch with us and we will send you the required items immediately.
How long does shipping take?
We aim to ship our heaters within 2 weeks. Once the heater is ready to ship we will send you tracking details.
How do I report issues/damage from shipping?
Please send us an email on contact@koleda.co with a picture of the damage and we will replace your heater as soon as possible.
Do you deliver to my country?
Yes, we deliver worldwide – no matter where you may be – and offer free shipping.
Is FOVI available in my country?
FOVI is available for EU and USA plug types - and available to ship worldwide.
Does the product come with the correct plug type and will it work in my country?
Shelly Wifi Plug comes in two versions: US and EU and are Applicable in these regions out of the box.
What is the difference between Shelly Wifi Plug EU and Shelly Wifi Plug US?
Shelly Wifi Plug EU comes with an EU standard plug meant for the Europe region, while Shelly Wifi Plug US comes with US standard plug which is meant for the USA and Canada region.
What safety standards does Shelly Wifi Plug adhere to?
Shelly Wifi Plug EU is CE, RoHS and IP20 compliant, while Shelly Wifi Plug US version is FCC, RoHS and IP20 compliant.
How many Shelly Thermostat do I need?
We recomend you use one Shelly Thermostat per room in order to be able to control your heating on a room by room basis.
How many Shelly Wifi Plug can I pair to my Shelly Thermostat?
You can pair up to 5 Shelly Wifi Plug to a single Shelly Thermostat. This means you can link to 5 heaters to one Shelly Thermostat.
What kind of battery does the Shelly Thermostat need?
The Shelly Thermostat is powered by at CR123A battery. The battery can last up to 12 months. Your app will warn you when it's time to replace the battery.
Where do I download the FOVI app?
The FOVI app is available to download from the App Store and the Google Playstore.
How do I pair my Shelly Thermostat to the Shelly Wifi Plug?
Shelly Thermostat can be easily paired with your Shelly Wifi Plug via the app. Simply follow the setup instructions in the app.
Can I control my heating when I am not on my home Wi-Fi?
Yes, the FOVI app allows you to control the heater remotely using your cellular network.
Do I need Wi-Fi to use the heater?
You will need Wi-Fi to connect the Shelly Wifi Plug and Shelly Thermostat to your app.
Can I use Alexa or Google Home to control my heaters?
Yes. The FOVI app supports voice Alexa and Google Home voice assistance.
How do I use the FOVI app?
The FOVI app is easy and intuitive to use. In app instructions will guide you through the set up process.
I have a problem with my app, can somebody help me?
Yes! Simple click report bug in the app or send us an email to help@koleda.co and our technical team will assist you shortly.
What kind of warranty do my FOVI devices come with?
The Shelly Wifi Plug US, Shelly Wifi Plug EU and Shelly Thermostat come with a 2 year manufacturer warranty. Within the warranty period, repair or replacement due to defects in material and workmanship is completely free of charge; the costs are covered by the manufacturer on presentation of your invoice or delivery slip.
What voids my warranty?
A warranty is void when you use the products in enviroments not up to their specification.
How do I know if my electric heater is compatible with FOVI?
"FOVI is compatible with any electric heater with a plug and a mechanical on/off switch. To check, follow these steps: 1. Plug your electric heater in and switch it on. 2. Unplug your electric heater and plug it back in. If the heater continues operating after it's plugged back in, without having to press the on button again, then your electric heater is compatible with FOVI."
What wattage does Shelly Wifi Plug support?
The Shelly Wifi Plug USA can support up to 1800W heaters and the Shelly Wifi Plug EU can support up to 2500W heaters.
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